Frequently Asked Questions
Do I have to sign up to make a purchase?
-No. You can always check out as a guest. However signing up will greatly improve your shopping experience by reducing the order time next time you order and by making it easier to track your order.
How do I place an order?
Click on PRODUCTS in the main menu. Choose any of our products that you would like to purchase and add them to your SHOPPING CART. Once you are done, click on your SHOPPING CART and click CHECK OUT. At the check out, you will be asked to either sign in with your membership, or check out as a guest. If you check out as a guest you will have to type in your address and payment details. After that, your shipping fees will be automatically created. You can choose to go with USPS or UPS. Once you choose your shipping and payment methods, your order will be place an a confirmation e-mail will be sent to you.
Can I return an opened/used product?
Simply, no. You can find the details here.
Can I cancel an order once its placed?
Yes and if it hasn't been shipped you will get a full refund with no issues. However, if it has been shipped then you will have to return it. We do not refund shipping costs.
I placed my order using PayPal, how do I track it?
You track it through our website like all of the other orders placed using different payment methods. Once your payment is accepted and you are directed to back to our website. You will be given an order number. Then you can track your order using this link. Make sure to keep your order number and the confirmation email.
How do I know your products will work?
Our mission is to get our valued customers to products they have been looking for. Each and every one of ingredients is studied and put through clinical trials. You can find these studies/trials here.
How do I know I am getting the best deal for my money?
We kindly ask you to compare the ingredients per serving of any one of products to those of other brands. You will soon realize that, the so called "one month supply" claims that are done by other brands are misleading. They expect you to take 2 servings/scoops of their products and they advertise it as if its going to last for 1 month. However the truth is, it will only last 1 month/30 days of use if you take 1 serving/scoop which is grossly underdosed. If you take the desired amounts which is 2 servings/scoops that their product will last around 18-20 days. With our products, you can take one scoop each day and it will still have more ingredients than their 2 scoops do. Please see this link for more information.
What do you mean when you guys say "No proprietary blends"?
We mean that we offer full ingredients disclosure. All of our ingredients and their amounts are listed on the label. A lot of brands use these "propretary blends" to fill up their products with ingredients that do not work along with the the ones that do work. However, there is no way of knowing how much of the ingredient that works is actually included. This is not the case with us. You know exactly what you are getting and how much of it as well. Please see this link for more information.